A fun interactive day designed to give your Front of House staff the confidence to provide that perfect client-centric experience, combining core customer service skills with basic audiological knowledge to support your client's needs.
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14 May1 day, 09:00 AM - 04:00 PM
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21 May1 day, 09:00 AM - 04:00 PM
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04 June1 day, 09:00 AM - 04:00 PM
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11 June1 day, 09:00 AM - 04:00 PM
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04 July1 day, 09:00 AM - 04:00 PM
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23 July1 day, 09:00 AM - 04:00 PM
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13 August1 day, 09:00 AM - 04:00 PM
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24 September1 day, 09:00 AM - 04:00 PM
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08 October1 day, 09:00 AM - 04:00 PM
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19 November1 day, 09:00 AM - 04:00 PM
None of these dates work for you? Suggest another date & time
Description
By the end of the course you will be able to:
1.Evaluate the impact of front of house staff on each step of the clients journey
2.Reflect on the importance of effective communication in the front of house role
3.Discuss the impact of hearing loss on individuals and the general population
4.Describe the sound pathway through the ear and what can go wrong
5.Explain how the location and type of hearing loss might be identified from an audiogram
6.Compare and contrast different types of hearing instruments and features
7.Safely perform basic hearing aid maintenance
Prerequisites
All candidates must be employed by a HCPC registered Hearing Aid Audiologist.
