01902 200201

Course Dates

23rd July and 6th August in Crawley

Course Cost


Front of House/ Receptionist Course

Elevate your experience with our engaging Front of House Course. Exceptional reception staff are indispensable assets to any business or organisation, contributing to customer satisfaction, operational efficiency, and positive brand perception. This interactive, one-day training session blends core customer service skills with essential basic audiological knowledge to create a truly client-centric atmosphere in your practice.  This course promises not only to boost the confidence of your front of house staff but also to significantly enhance the quality of service they provide, making every client interaction as informative and welcoming as possible. Equip your team with the knowledge and skills to transform your front desk into an integral part of your audiological care team. Join us for a fun and fulfilling day of learning and professional growth.

Course aimed at : Designed specifically for staff who are the first point of contact for clients.

Course feedback

“We found it really informative and extremely useful for front of house staff. Julia made it fun and interesting with lots of activities throughout. Everything was covered, from the very first contact with the customer, to the end when the customer leaves the clinic with every intention of returning after having had five star treatment.”

“Julia was a brilliant trainer who was really engaging and made the day fun and informative”

“Highly recommend this course, I feel I can take a lot of what I have learnt and use it in clinic ”

“Thank you! I found the course very informative and engaging. It was a great mix of presentation, games, and games. Lots of fun…


Throughout this comprehensive course, participants will:

  • Understand Impact: Evaluate the crucial role that front of house staff play at each stage of the client’s journey, recognising how their interactions can shape the overall client experience.
  • Enhance Communication: Reflect on the importance of effective communication strategies within the front of house role, ensuring clarity and empathy in all client interactions.
  • Grasp Hearing Loss Effects: Discuss the impact of hearing loss on individuals and the broader community, fostering a deeper understanding of client needs.
  • Learn Audiology Basics: Gain a basic understanding of the auditory system, including how sound travels through the ear and potential issues that can arise, enhancing the ability to inform and reassure clients.
  • Identify Hearing Loss: Learn how to interpret basic elements of an audiogram to identify the location and type of hearing loss, thereby improving the relevance and personalisation of client communications.
  • Compare Hearing Aids: Compare and contrast different types of hearing instruments and their features, which will aid in answering client questions more effectively and confidently.
  • Perform Maintenance: Acquire the skills necessary to safely perform basic hearing aid maintenance, adding an additional layer of service for clients.

All candidates must be employed by a HCPC registered Hearing Aid Audiologist.

Course Tutor

Julia Rogers

Julia has 23 years of experience in hospitality after working for an international airline. During those 23 years of employment her roles included Cabin Crew, First Class & Business Class, VIP flying duties, training and assessing. In addition she taught at a local further education college in the travel and tourism department. The life of an airline crew member is dynamic and diverse, filled with both challenges and unique experiences. Julia uses her knowledge from this time to enhance the students experience in all her front of house training activities. Overall, her friendly demeanour, combined with genuine care leaves a lasting impact on our students.

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