Terms & Conditions

Any relevant learning material will be emailed, along with your certificate on completion of the course. Any additional paper copies of your certificate can be provided on request 

Payment and Booking

In order to confirm your place on the course, we require full payment at point of booking. This can be made online or payable by bank transfer/cheque. When making a booking, you will receive a confirmation email and a receipt for payment. The easiest way to book a place on the course is via the website. www.audiology-academy.com

A group booking is defined as 3 delegates or more on the same invoice, from the same business

Any discount applied cannot be used with any other offer 

Please note, all prices quoted are inclusive of 20% VAT and will be shown on your invoice.

Rescheduling & Cancellations:

As part of our service and your rights as a consumer, we offer a 14-day period after confirmation of booking, should you wish to cancel your place on the course. We will issue a full refund for any payments you have made, including your deposit.

Any cancellations made outside of this 14-day period, up until 14 days prior to starting your course, will be non refundable. However, you may reschedule your place within this period, to a later date at no extra cost.

Any amendments/cancelations to your booking are required to be sent in writing to admin@audiology-academy.co.uk and must be acknowledged. Please note that failure to cancel in writing and/or failure to attend, any payments already made will not be refundable and any outstanding balances will still be due.

The Audiology Academy reserve the right to reschedule or cancel a training course if necessary, for any reason beyond our control. This can include adverse weather conditions, tutor illness and major traffic delays etc. In this event, we hope to provide at least 14 days’ notice with a new alternative date/time at the earliest opportunity with no further costs. 

Is Certification Guaranteed Upon Attendance?:

Attending the course does not guarantee certification. Your trainers will be assessing your performance to determine whether you can be deemed safe to practice. Please note the course is not refundable once you have attended, in the instance you have not been certified to practice.

In the event your trainers do not feel you have demonstrated competency and are able to safely practice, they will recommend coming back for further sessions as required. There may be a charge for this additional assessment. In the case of wax removal training, the first retest is free of charge. Any further training and assessment will be charged at full price. 

HCA reassessment is charged at £270 +VAT.